Frequently Asked Questions

Shipping

How long will it take for my order to reach me? How long will it take for my order to reach me?

Keep an eye out for your order 5-7 business days after you receive your shipping confirmation email. Most orders take 1-2 business days to process before shipping.

What are the shipping charges? What are the shipping charges?

In the spirit of giving, all items in the STōK Peppermint Mocha Holiday Sweater Swimwear Collection are free with a coupon code. However, a flat shipping rate fee of $11 is applied at checkout. Shipments within the US are shipped via UPS Ground. For more information about shipping, please view our Shipping Policy.

Do you offer international shipping? Do you offer international shipping?

We do not offer international shipping at this time.

How can I track my order? How can I track my order?

When your order is fulfilled and shipped, you will receive an email confirmation with tracking information. If you do not receive a shipping confirmation in 1-2 business days after placing your order, please reach out to our customer support team. For more information about shipping internationally, please view our Shipping Policy.

Payment

What forms of payment do you accept? What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, and ShopPay.

Returns & Exchanges

Can I return or exchange my items? Can I return or exchange my items?

We are unable to process returns or exchanges. For more information, please view our Returns Policy.

My order arrived damaged. How can I receive a refund or replacement? My order arrived damaged. How can I receive a refund or replacement?

Please reach out to our customer support team at stokcoldbrew@harperandscott.com for assistance. Be sure to share pictures of the damaged items and packaging for the claims process. For more information about damages, please view our Returns Policy.

An item from my order is missing/incorrect. How can I get my correct order? An item from my order is missing/incorrect. How can I get my correct order?

Please reach out to our customer support team at stokcoldbrew@harperandscott.com for assistance. For more information about missing items, please view our Returns Policy.

How can I change or cancel my order? How can I change or cancel my order?

Once an order is placed, we are unable to change your order. We are able to process cancellations on orders if they have not been processed for shipping. Please reach out ot our customer support team at stokcoldbrew@harperandscott.com for assistance.

Other

Can I leave a gift message on my order? Can I add a gift receipt? Can I leave a gift message on my order? Can I add a gift receipt?

You may leave an optional gift message on your order in the gift message field in your Shopping Cart. The packing slip that comes with the order may be used as a gift receipt and does not include any pricing information.

Didn't find your answer? Didn't find your answer?

You can reach out to our STōK Cold Brew Coffee Shop: Peppermint Mocha Holiday SweaterSwimwear Collection Support Team via the Contact Us link below or the chatbot in the bottom right corner of the site.